Refund and Returns Policy

We are sorry if the product you ordered from Osinski.store does not fit you or is faulty. We are happy to offer you the option to return the item. We offer easy returns for size and colour when exchanging for another item.

OUR RETURN POLICY

The item must be stamped to be returned or exchanged within 30 days of the date you received the item from us. All returned items must be in new, unused, undamaged condition by you and in the original packaging. Items with promotional products must be returned with the product included.

RETURN GUIDELINES

If you receive a faulty or unsuitable item, please email [email protected] with your name, order number, photos and a description of the reason and your return request.

Once we have confirmed your request and approved it, we will send you an email to notify you of the address and method for you to return the returned item to us.

Once we receive the returned item, we will inspect it for quality and issue you a refund.

SHIPPING FEES

We only process product exchanges or refunds, excluding the original shipping and return shipping costs.

In the event that you receive a defective item from us, we will cover the shipping costs for you to reship the item as well as reship another order to you

REFUNFS

After the product inspection process is completed and it is confirmed that the product meets the return conditions, we will proceed to refund you. The amount will be refunded via the payment method you used when purchasing. The refund will be processed within 30 days, depending on the processing time of the bank or payment service you initially selected.

LATE OR MISSING REFUNFS

If you have not received your refund yet, please check your bank account again first. Next, contact your credit card company as it may take some time for the refund to appear on your account.

LOST RETURNS

In the event of a lost return, we will request that you provide valid tracking information and tracking number as proof of return. We will not be responsible for lost items without valid proof.

CONTACT US

Email: [email protected]

Working hours: 8am – 6pm (from Monday to Friday)